These terms apply to every booking
By booking a service with Vrinelo at 60 Cremorne Street, Cremorne VIC 3121, you agree to the terms set out on this page. They cover appointments, cancellations, payment, and the reasonable expectations we hold for both sides during a visit. If anything here is unclear before you book, ring the studio and ask, and we will explain it in plain language.
Bookings, deposits and cancellation
Standard appointments are held with a booking, and longer services such as colour, bridal trials, and bridal day appointments need a deposit to secure the slot. The deposit amount is shown at the time of booking and is deducted from your final bill.
- Standard appointments — please give at least 24 hours' notice to cancel or reschedule. Late cancellations are charged at 50% of the booked service.
- Colour and long services — 48 hours' notice is required. Cancellations inside 48 hours forfeit the deposit.
- Bridal bookings — the deposit holds the date and is transferable once within twelve months, provided you tell us more than thirty days before the original date.
- No-shows — no-shows are charged in full. Repeat no-shows may result in a prepayment requirement for future bookings.
If we need to cancel an appointment because of illness or an emergency, we will offer you the next available slot at your convenience and refund any deposit in full.
Running late and the appointment window
If you are running behind, call the studio and let us know. We will always try to keep you in, but a late arrival of more than fifteen minutes on a colour or bridal service may mean we have to shorten the service or reschedule it so the client after you is not delayed. The full booked price still applies to shortened appointments caused by a late arrival.
Consultations, patch tests and allergies
Every new colour client receives a consultation and a patch test at least 48 hours before their first colour appointment. This is not optional and is there to protect you. If you have had a reaction to hair colour, dye, latex, or any product we might use, tell us before the appointment is booked, not on the day.
We cannot take responsibility for a reaction to a product we have not been told about, and we reserve the right to refuse a service if we believe it is not safe for you or for your hair. In that case we will explain why and refund any deposit taken for the cancelled service.
Satisfaction and corrections
If something about your finished look is not what you asked for, tell us before you leave the chair. We will fix it on the spot at no charge. If you notice a problem once you get home, contact the studio within seven days and we will invite you back for a correction.
The seven-day correction window does not apply if the change you are unhappy with was caused by a product you used at home, by a different salon's work afterwards, or by a change of mind about a look you approved at the consultation. Balayage and colour clients also receive one complimentary gloss refresh if the tone shifts within ten days of the appointment.
Payments, pricing and liability
Prices on the website and in the studio are in Australian dollars and include GST. Quotes given at consultation are based on the length and density of your hair at the time and can change if the work turns out to be more extensive than the consultation suggested. We will always tell you before that happens.
We accept card, cash, and bank transfer for bridal bookings. We are not liable for loss or damage to personal items left at the studio, and we are not liable for a reaction or outcome where you did not disclose a known allergy or a previous colour service. Nothing in these terms limits any right you have under the Australian Consumer Law.